What the Job Will Be Doing
* Managing a caseload of residents at risk of homelessness, providing tailored housing advice and prevention solutions
* Assessing homelessness applications in line with Housing Act 1996 (Part VII) and relevant legislation
* Delivering proactive homelessness prevention, including early intervention and crisis management
* Supporting residents to access a wide range of housing options, including private rented sector and move-on accommodation
* Working closely with landlords, agents and partner organisations to secure suitable housing solutions
* Providing advice on tenancy rights, security of tenure and welfare benefits to prevent homelessness
* Managing complex and high-risk cases, including safeguarding and vulnerability considerations
* Liaising with internal teams such as Allocations, Social Care and other services to deliver a joined-up approach
* Maintaining accurate case records and ensuring all statutory duties are met within required timescales
* Handling complaints, member enquiries and representing the service at meetings where required
* Identifying and preventing fraudulent applications for housing assistance
* Contributing to service improvement and supporting delivery of housing and homelessness strategies
* Working on a hybrid basis, with 2–3 days per week in the office
What You Will Need
* Experience working within Housing Options, Homelessness Prevention or a similar housing role
* Strong knowledge of homelessness legislation, particularly Housing Act 1996 Part VII
* Experience managing a caseload and delivering housing advice to vulnerable residents
* Ability to handle complex cases and work in a fast-paced environment
* Strong communication and negotiation skills
* Experience working with multiple stakeholders including landlords and support agencies
* Good understanding of safeguarding and supporting vulnerable households
* Strong organisational skills and ability to maintain accurate records
Salary description
£32.50 - £32.50 per hour