Field Service Manager

Our multi award winning facilities management client are looking to develop their senior management team with this great opportunity. We are seeking a Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors covering Birmingham and the Midlands. This amazing opportunity would suit somebody who has a background in managing a team in a Supervisor/ Team Leader role looking to make that next step. This role is new to the market due to continued growth of the company, and is definitely one not to be missed. The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. With this comes with a generous salary and great benefits package of £55,000 basic salary, door to door payments, company van, 25 days holiday plus stats, company performance related bonus paid annually - private medical care - including dental.

Responsibilities

Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development
Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors
Provide technical support for complex faults, installations, or major incidents
Coordinate engineer workloads, call-out rotas, and labour utilisation
Monitor KPIs, service levels, and ensure high standards of customer service
Ensure accurate recording of service reports, timesheets, and job completion data
Manage holiday planning, absence cover, and conduct performance reviews
Investigate and report accidents, near misses, and disciplinary issues following company policy
Support training and development to ensure engineers stay up-to-date with technical and industry standards
Monitor parts and material usage, reporting any budget variancesRequirements

Proven experience managing or supervising a team of engineers in the door industry
Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding)
Experience delivering PPM schedules and reactive maintenance programmes
Excellent leadership, communication, and organisational skills
Strong problem-solving and technical support capabilities
Competent IT skills for reporting and service documentationBenefits

Basic salary - £55,000
Company Van
Annual company performance related bonus
Private healthcare - Including dental - for use of family members also
Door to Door payments
25 days holiday + stats
Market leading training