Contract Support Manager

About Us
Checkmate Fire Solutions is a leading UK provider of passive fire protection and compliance services, supporting clients across the built environment with safety, integrity, and technical expertise. With a strong reputation for quality, reliability, and regulatory excellence, the company partners with organisations to deliver robust fire safety solutions that protect lives and assets.
We are hiring for a highly organised and proactive Contract Support Manager to join our fantastic Contract Support team in Elland. You will play a key role in supporting the successful delivery of contracts across the business. You will ensure operational efficiency, maintain high service standards, and act as a central point of coordination between clients, and the various divisions across the group.
What You'll Be Doing
* Managing a team of Contracts Administrators carrying out regular one-to-ones, coaching and supporting them to succeed in role.
* Ensuring PDP’s are in place and development needs of the team are met through training.
* Leading and prioritizing team workload promoting sharing of knowledge within the team to provide enhanced team working and collaboration.
* Supporting & working closely with operational teams to ensure a high standard of contract set up smooth delivery and timely handover of projects.
* Provide routine reports and management information as required.
* Delivery of targets, SLA’s and KPIs ensuring deadlines are met within agreed timescales.
* Work closely with Head of Contract Support on Strategic Objectives, Team Goals, best practices and streamlined ways of working.
* Office Facility Management, support in all office relating queries and supporting a high standard of Health & Safety within the office environment.
* Attendance of operational and planning meetings.
* Ensure a high standard of record keeping and compliance with Checkmate Way processes and procedures.
About You
* Proven experience in a contracts support, coordination, or an administrative role
* NVQ Level 2 or equivalent in Business Administration
* Strong organisational skills with excellent attention to detail
* Ability to manage multiple priorities in a fast-paced environment
* Confident communicator with strong customer service skills
* Proficient in Microsoft Office and contract management systems
* Experience in the fire safety, facilities management, or compliance sector (desirable but not essential)
* Willing to travel as and when required
Why Join Us
* A competitive remuneration package tailored to your role
* 25 Days Holidays + Bank Holidays + Christmas Shutdown
* Birthday off (after successful 6-month probationary period)
* Access to continuous learning opportunities through our Award-winning Training Academy
* Recognition programs to celebrate contributions and milestones
* Flexible approaches to work-life balance where possible
* Social & Fun Perks
If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person.
Recruitment Agencies
Checkmate Fire Solutions does not accept unsolicited CVs or candidate details from any source other than directly from the candidate. We do not accept unsolicited communications or submissions from external recruitment agencies. Any recruitment agency wishing to submit candidates must have a current, duly executed agreement in place with Checkmate Fire Solutions and must be expressly instructed in writing to supply candidates for a specific vacancy. In the absence of such agreement and written instruction, Checkmate Fire Solutions reserves the right to consider any CV or candidate submission as unsolicited and shall have no obligation to pay any fees, commissions, or other charges in respect of such submission