Site Services Supervisor - Reprographics department

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Role: Site Services Supervisor - Reprographics department
Located: London (On site)
Package: Competitive salary, bonus plus additional company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team.
Operational Management
Manage the daily running of the reprographics department to ensure smooth operations.
Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.
Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
Maintain Quality Control for all jobs delivered and logged on the portal.
Service Delivery
Provide hands-on support when required for services such as:
Print, Copy, Scan, and Finishing
Document processing
Legal bundles and USB Bibles
Address and resolve any customer concerns or service issues promptly and professionally.
Compliance & Reporting
Complete daily and monthly trackers to monitor performance and service levels.
Assist with Health & Safety documentation and ensure compliance with site audit requirements.
Team Development
Support and assist with team training initiatives to maintain high standards of service.
You will ideally have
* Proven experience in reprographics or document services within a legal or professional services environment including bundles and electronic bibles
* Strong leadership and team management skills
* Excellent organisational and time management abilities
* Strong communication and customer service skills
* Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
* Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes
* Attention to detail and commitment to confidentiality.
* Strong communication and interpersonal skills with a client-focused approach.
* Ability to multitask and prioritise in a fast-paced environment.
* Professional demeanour and ability to maintain discretion at all times
* Flexibility to adapt to changing priorities
* Proficiency in using service management tools (e.g., ServiceNow, doc busters, entity) desirable
* Knowledge of Health & Safety compliance and audit processes, desirable
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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