Night Concierge

Night Concierge
If you're proactive, people focused and ready to create safer nights for those who need it, we’d love to hear from you.
Location: Maritime Court, Wallsend
Salary: £26,255 per annum
Closing Date: 27 May, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
You’ll play a vital part in delivering the charity’s mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.
As the Night Concierge at the service at Wallsend, you’ll be the steady, reassuring presence that keeps the accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You’ll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it’s needed most.
You’ll bring confidence, clear communication and experience working with vulnerable people—plus a commitment to safeguarding, equality and respectful practice. In return, we’ll equip you with full training, ongoing support and the tools to thrive.
In this role, you will:
* Ensure the safety, security and wellbeing of residents throughout the night
* Monitor building access, conduct regular checks and oversee CCTV (where applicable)
* Act as first responder to emergencies, incidents and safeguarding concerns
* Provide calm, practical first contact support to clients during night hours
* Maintain Health & Safety standards, logging issues and completing light cleaning/maintenance
* Keep accurate night logs and deliver clear shift handovers
* Work independently while collaborating effectively with staff, volunteers and contractors
* Promote dignity, respect, equality and values in all interactions
About You
You bring your confidence, calm energy and people first attitude to the night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.
What You’ll Receive
* Tailored training and development
* Flexible working options where suitable
* 26 days annual leave, rising with service
* Family friendly leave policies
* Pension scheme with employer contributions up to 7%
* Employee Assistance Programme with 24/7 GP access
* Discounts across retail, travel, food, fitness and more
* Cash health plan for you and your family
* Death in service benefit
* Access to legal and practical support
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About the Organisation
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP