Customer Service Representative

Customer Service Representative
Belfast (Hybrid after probation)
£24,784.50 + Bonus + Brilliant Benefits
Hours: Mon-Thur: 08:45 - 16:45 + Fri: 08:15 - 16:15
We’re looking for a confident, customer-focused individual to join a fast-paced Customer Service team. If you thrive on helping people, enjoy juggling a variety of tasks, and take pride in getting things right first time, then this could be the role for you.
You will be the first point of contact for customers:-
* Delivering helpful and professional support across everything from orders and deliveries
* Managing calls and emails and ensuring that customer orders are processed
* Ensuring that customer details are updated on inhouse system
* Resolving issue’s promptly and ensuring the customer is updated at every step
We require some with:
* Previous customer service experience with a genuine passion for helping people
* Confident, professional communication skills (especially over the phone)
* Strong attention to detail and problem-solving ability
* Experience with CRM systems (Salesforce preferred) and order management systems (SAP/AS400)
* If you have knowledge of the Optical industry this would be beneficial
* A proactive, “can-do” mindset with a focus on hitting targets and exceeding expectations
What you’ll get in return:
* Quarterly bonus scheme (up to 6% annually)
* 33 days holiday (rising to 38 with service)
* Hybrid working (3 days office / 2 days home after probation)
* Employer pension contribution (up to 4%)
* Healthcare plan (company funded)
* Share scheme
* Free eye test & discounted glasses/frames
If you feel you have the skills and attributes to be successful in this varied and interesting role, please get in touch as soon as possible.
Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire.
We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised.
Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest.
We will contact you within 48-hours of your job application if you are selected.
If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion