Service Manager

Thrive Group are delighted to be working with our client near Bath who is actively looking to recruit an experienced Service manager to join the team on a permanent basis.
 
What you will be doing:
This is an exciting opportunity to lead a thriving Service Department and drive performance, profitability and exceptional customer satisfaction.

Lead the efficient and profitable operation of the Service Department
Maximise performance through labour, parts and service plan sales
Plan and optimise workshop capacity to ensure productivity and quality
Oversee recall programmes in line with manufacturer guidelines
Monitor warranty submissions and goodwill claims with precision
Drive upselling opportunities to enhance customer experience
Maintain strict control of 'Work in Progress'
Develop, coach and support your team to achieve the highest standards
Ensure workmanship is completed on time and to outstanding quality  
What you will need to succeed:

Has previous experience in a similar Service Management role
Communicates confidently and professionally
Handles challenging situations with empathy and composure
Possesses strong organisational and problem-solving abilities
Has good mechanical understanding
Thrives in a fast-paced environment  
What you will receive in return:

£45,000 per annum + Company car
Monday to Friday 08.30 to 17.30PM
Company pension
Employee discount
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking  
What you need to do next:
If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ (url removed) or contact me on (phone number removed) to discuss further.
Thrive group are acting as an Employment Agency with respect to this vacancy.
If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
PRMSTH