This is a hybrid based role, 3 days on site/ 2 days remote.
Key Responsibilities for the Training Manager
Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
Build onboarding programmes that reduce time‑to‑competency and set colleagues up for confident, consistent performance from day one.
Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.
Key Experience & Background for the Training Manager
Significant experience in a Training Manager, Learning & Development or capability development role.
A strong track record of designing and delivering end‑to‑end learning strategies and structured learning programmes.
Experience working within customer operations, service delivery or similarly fast‑paced operational environments.
Confidence operating in regulated or compliance‑driven settings, translating complex requirements into clear, effective learning.
Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
A practical, insight‑driven approach, using data to evaluate impact and improve learning outcomes. Please apply as directed
Salary description
£45000.00 - £50000.00 per year