Implementation Manager

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

At Five Guys, the Project Management Office (PMO) is the team responsible for making sure technology and business change actually lands. It focuses on outcomes, not just delivery, ensuring what gets built is understood, adopted and used across the business.

The PMO is a small, delivery-focused function reporting to the Head of Projects and is actively being built. Its current focus is cybersecurity and Microsoft 365 improvement, with broader programmes to follow as the business grows.

The Implementation Manager role exists because while Five Guys invests in technology, it needs stronger, hands-on implementation to make change stick. You close that gap by personally owning rollouts end-to-end, creating guidance and training, running sessions and measuring adoption. This is a practical implementation role where you do the work, not just oversee it.
WHAT YOU'LL DOBuild and execute rollout plans from scratchTake a workstream brief and turn it into a practical delivery plan

Identify who is impacted, what changes, sequencing and dependencies

Execute the plan yourself rather than handing it off

Create the materials that make change stickWrite clear, role-specific user guidance and training materials

Design communications people actually read and understand

Run training sessions and answer questions directly

Confidently guide others on using Microsoft 365 tools including Teams, SharePoint and OneDrive

Track whether the change is working in practiceBuild feedback loops and adoption measures

Spot when something has landed poorly and intervene

Stay accountable for outcomes rather than just delivery

Act as the bridge between IT, Security and the businessTranslate technical and security requirements into usable guidance

Turn real user feedback into clear input for technical teams

Ensure changes feel logical, helpful and well explained

Bring structure and consistency to PMO deliveryBuild templates, checklists and repeatable delivery patterns

Establish ways of working that become standard for future programmes

Manage your own risks, progress and reporting within the PMO cadence

A TYPICAL WEEK MIGHT INCLUDEDrafting a rollout plan for the next phase of Microsoft 365 changes

Running a project checkpoint call and tracking actions

Writing a one-page user guide for an IT change

Reviewing adoption data to check if a rollout is on track

Joining alignment calls with IT, Operations and Security

Updating the PMO delivery tracker and escalating blockers

Following up with stores or teams where adoption has dropped off

HOW WE WILL KNOW THIS IS WORKING
By 6 monthsYou have delivered at least one workstream end-to-end, from plan to confirmed adoption

A repeatable rollout framework exists because you built it

Business teams can name you as the person who made a recent change make sense

IT trusts you to accurately represent business needs

You can show clear feedback and adoption data

By 12 monthsAdoption metrics are measurably better on workstreams you delivered

The PMO has a delivery playbook with you as a primary author

Technology change is described as well-managed rather than chaotic

New workstreams follow your patterns without starting from scratch

You are already planning what comes next

YOUR EXPERIENCE4 to 7 years delivering technology or change programmes hands-on in a business

Built rollout plans, training or user guidance yourself and can show examples

Worked effectively across technical and non-technical stakeholders

Tracked adoption and outcomes after go-live rather than moving on immediately

Operated with autonomy, owning your workstreams end-to-end

Brought structure to complex or messy environments without waiting for instruction

OUR REWARDS AND BENEFITSA generous annual bonus based on business performance

Pension scheme

Enhanced Maternity and Paternity leave

Electric car salary sacrifice scheme

Long service rewards after 5 and 10 years with Five Guys

Five Guys Perks & discounts

Invite to our annual General Managers conference - this year we celebrated in Lisbon!

Life assurance

Private medical via Vitality

Wellbeing support