Sales Support Administrator
Salary: Circa £27-35k dependent on skills and experience
Flaxton, York – office based
Monday – Friday (9:00 AM – 5:00 PM with half an hour unpaid lunch) + flexibility to work additional hours to support holiday cover
What We Offer
- Competitive salary dependent upon experience
- Company Pension Scheme
- Onsite Parking
- 20 days holiday, plus bank holidays
About the Company:
Charters-Reid is one of the leading Chartered Surveyors in York and throughout the region. We pride ourselves on ‘making buying property simple’ and the after-sales service we give to clients, whether that be our Chartered Surveyors explaining report contents or one of our friendly office staff answering queries, is the best!
We are seeking a high-energy, professional, to work within offices set in surroundings so stunning they’ll make you glad the clocks just went forward. We are a fast-moving property survey comparison hub, and we’re looking for a Vivacious Professional who has mastered the art of the "Calm Juggling Act."
The Path: You’re the person who sees a mountain of tasks and thinks, "I’ll just dance to the top." You have the seasoned professional maturity to handle planning fees and deadlines with a steady hand, but the philosophical wit to smile when the cosmic absurdity of the UK property market kicks in. You understand that true growth comes from staying centred while the world moves fast.
You Have:
- A first-class work ethic and a "Keep Smiling" mantra.
- The wisdom of experience paired with a high-vitality "Sales Buzz."
- A black belt in multitasking and a genuine love for helping people navigate their move.
The Reward: Work in a beautiful location with a team that actually enjoys each other’s company. It’s a brilliant, harmonious place to grow and thrive.
Based in Flaxton, York and soon moving to our brand new offices also in Flaxton.
Main Purpose of Job:
You will provide a full range of sales support and office administration services to Charters-Reid, working closely with the administration team and surveying team to provide an exceptional customer experience.
Key Responsibilities/Outputs:
Administrative Duties
- First point of contact for all customer enquiries, providing product and pricing information, updating and/or booking surveying appointments and services appropriately (predominantly residential).
- Accountable for administering the end to end booking process, utilising the Survey Planner system
- Build and utilise a sound knowledge of our product ranges, promoting to our customers and optimising opportunities to cross and up-sell.
- Pro-actively build customer relationships, understanding the customer needs and requirements, working to exceed these at all times.
- Support the team, informing the Team Leader of any issues impacting customer bookings and satisfaction, suggesting and implementing solutions and improvements.
- Fully utilise all available internal systems/technology to ensure the customer experience is the best it can be.
- Perform data entry with speed and precision.
- Handle all customer issues and complaints in a sensitive and timely manner, ensuring a successful outcome for the customer, elevating to the Team Leader and Surveyors as and when appropriate.
- Act as a positive role model, recognising the value of team working, positively reinforcing co-operation, mutual support and commitment to the team.
- General office admin tasks to ensure the smooth and efficient running of the office.
- Any other reasonable request, within your capability, as required for the effective operation of the business
Working Relationships
- You will be expected to form and maintain productive working relationships with all colleagues across the Charters-Reid group of companies.
Key Skills & Experience
- Previous Office/Sales Administration experience
- Experience of the property industry advantageous
- Previous experience of using a survey planner/booking system or similar
- Proficient in Microsoft Office (Word, Outlook, Excel)
- Engaging and confident telephone manner
- Diary management experience
- Experience of working in a customer facing environment
- Previous experience of working within an owner-managed business
- Friendly, helpful and approachable
- Flexible and adaptable approach to work and working hours to meet customer and business needs
- Ability to work at pace
- A team player with a ‘hands on approach’
- Good organisation and planning skills
- Excellent written and verbal communication skills
The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post across the Charters-Reid group of Companies.
Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.