Customer Service Administrator

Your new company
Hays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.
Your new role
Key Responsibilities

Handling inbound customer calls and emails professionally and efficiently
Responding to customer queries regarding claims and processes
Accurately processing claims and updating internal systems
Gathering and verifying information to support claims assessment
Maintaining clear and accurate records in line with procedures
Managing workloads effectively while meeting deadlines and service levels
Providing a high standard of customer care at all timesWhat you'll need to succeed

Previous experience in a customer service, call‑handling, or administrative role
Confident and professional telephone manner
Strong attention to detail and accuracy, particularly when processing information
Comfortable working to set processes and guidelines
Good organisational skills and the ability to manage multiple tasks
Reliable, adaptable, and available for a minimum 8‑week temporary assignmentWhat you'll get in return

Temporary role with a minimum commitment of 8 weeks
Valuable experience within a structured and supportive team
Immediate start available
This is an office based role. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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