Client contact by telephone and correspondence on current matters also form a major part of the daily duties as well as the responsibility for maintaining records and databases within the department.
Responsibilities and Duties
* Monitoring our online systems throughout the day for new cases – Opening Files and the administration of these files as well as maintaining the Customer Relationship Management (CRM) system
* Responding to inquiries made by clients about products and services in a timely and friendly manner.
* Building relationships with estate agents and other external clients to support establishing the brand in the location
* Supporting the New Instructions Team Leader and Head of Business Development in sales tasks as and when required
* Identifying opportunities and build long term relations with the appropriate prospects
* Promote the company’s products/services addressing or predicting clientsobjectives
* Provide trustworthy feedback and after-sales support
Requirements
The ideal candidate will have previous experience within a sales/customer service-based role in an office environment.
Ideally, they will have worked within an Estate Agents or Law Firm and have a good understanding of the conveyancing process, however this is not essential as full trainingwill be given.
We are looking for an outgoing team player who is selfmotivated and can work well under pressure.
Please apply asap,this role is offering excellent benefits, competitive salary and further training and career development
Salary description
£23000.00 - £24000.00 per year