Job Summary
This is an exciting opportunity to join a global market leader in the manufacture of professional coffee machines as a Field Service Engineer. With fantastic training and career opportunities.
Covering BANBURY and BIRMINGHAM ( Along the M40 areas.
Due to ongoing expansion and growth plans they are looking to expand their Field Service Engineering team within and around the BANBURY and BIRMINGHAM areas.
Duties
Install and set up coffee equipment on customers premises making the appropriate electrical, water and drain connections in a professional manner and in compliance with any relevant legislation and company procedures.
Conduct the demonstration of the equipment at staff training sessions, covering safe use of the machine, preparation of beverages and cleaning procedures.
Attend customers sites to carry out routine servicing on equipment in line with established company procedures.
Attend customers sites to carry out mechanical and / or electrical repairs to faulty or failed equipment. When permanent repairs are not possible due to fault or non-availability of correct spares, report the situation and thereby seek guidance. Whenever possible, the engineer must endeavour to repair failed equipment to ensure continued trading for the customer.
Assist customers Insurance Company surveyors in carrying out Pressure Boiler Inspections in line with Pressure Systems Regulations (PSSR 2000).
Assist in the development of modifications and the fitting of upgraded components to standard equipment as may be required from time to time.
Accurately administer all installation, service, and repair activities, through company systems, to reflect work completed and components used, enabling the work to be processed as initially instructed by the client.
Identify and record calls attended that will be chargeable to the customer, obtaining a signature and verification of the work that has been conducted to ensure no misunderstanding with the customer at a later stage.
Ensure that the spare parts allocated are maintained and replenished per established company system, and due care is taken of company tools, test, and installation equipment. Ensure that company procedures, relevant method statements, and risk assessments are always adhered to.
Ensure the company vehicle provided is kept clean and tidy and is serviced at appropriate intervals.
Attend training when required. Be fully aware of and adhere to Health and Safety, Fire and Security procedures.
*The Role
Installing and setting up coffee equipment on customers premises.
The role will be working to an allocated service route and attending customer sites to carry out service, repair and installation work.
Conducting the demonstration of our equipment.
Attending customers sites to carry out routine servicing.
Accurately administering installation, service, and repair activities, through company systems
Support the efficient organisation of work routines for employees within the team.
To effectively manage time to meet deadlines.
To consistently deliver superior customer service throughout.
Experience Required
Proven experience as a Field Service Engineer or similar role is advantageous.
Must have previous electrical and mechanical experience.2 years minimum.
Candidates must be able to demonstrate strong electrical skills and mechanical skills.
Ability to show initiative and adapt to frequently changing requirements.
Excellent attention to detail.
To be able to follow company procedures, client specifications accurately and safely.
To be able to work to deadlines and manage time effectively.
A willingness to learn and attend training.
Benefits
Excellent salary and career Progression – Investing in training and development to help employees reach their full potential.
Door to door pay
30 days paid holiday per annum
Company pension
Work from home
Overtime payments for weekday and weekend work
Working 1 in 4 weekends
Full product training
Company van (available for private use)
Plus specialist tools and full company uniform
This position offers an exciting opportunity for professionals looking to advance their careers in a supportive environment. If you are passionate about engineering and customer service, we encourage you to apply.
Experience:
electrical: 2 years (required)
mechanical: 2 years (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Salary description
£30000.00 - £36000.00 per year