Global Financial Services Business | Redhill | £15.66 per hour
We’re partnering with a leading global organisation to recruit 6 x Customer Service Advisors to join their fast-paced complaints team on a temporary basis, starting on 1st June 2026 for up to 6 months.
If you thrive in a high-volume, regulated environment and enjoy resolving complex customer issues with pace and precision, this is a fantastic opportunity to step into a dynamic and impactful role.
The Role
You’ll be at the heart of customer resolution—handling a mix of calls and written complaints, investigating issues, and delivering fair, compliant outcomes. You’ll work closely with internal teams, external partners, and dealerships to resolve matters quickly and effectively.
What You’ll Be Doing
* Managing a high volume of incoming calls and written complaints
* Investigating issues thoroughly to identify root causes
* Delivering clear, fair, and timely resolutions
* Drafting professional and compliant written responses
* Liaising with internal departments and third parties to gather key information
* Ensuring all cases meet regulatory standards and customer fairness principles
What We’re Looking For
* Experience in complaints handling within a regulated environment (financial services ideal)
* Confidence managing high-volume calls and correspondence
* Strong communication skills—both written and verbal
* Ability to prioritise, work under pressure, and meet deadlines
* Proactive, organised, and solutions-focused mindset
The Details
* Redhill (office-based for 12 weeks, then hybrid)
* Monday to Friday, 9am–5pm
* Starting 1st June (subject to vetting)
* Initial 6-month assignment
This is a great opportunity to join a well-known global brand, gain valuable experience and make a real difference in customer outcomes.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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Salary description
£28500.00 - £28500.00 per year