We're recruiting for an Internal Account Support Team Leader in Poole, Dorset. This is a fantastic opportunity to step into a hands-on leadership role, where you'll shape team performance, improve processes, and play a key role in delivering a consistently high level of service to customers.
What's in it for you?
£35,000 basic salary + monthly profit share bonus
Holiday buy-back scheme
Company sick pay
Free onsite parking
Free lunch every Friday + regular social events
Cycle to Work scheme & wellbeing support
Employee Assistance Programme
Real opportunity to develop and progress within a growing business
Key Responsibilities:
As Internal Account Support Team Leader, you'll lead from the front and ensure your team delivers consistently high standards:
Lead, motivate, and develop the Internal Account Support team
Conduct regular 1:1s, coaching, and performance reviews
Monitor KPIs and identify opportunities to improve performance and processes
Oversee escalated customer queries and ensure timely resolution
Manage workload across the team to maintain service levels
Work closely with sales, operations, and logistics teams
Support order processing and ensure smooth day-to-day account handling
This is a "lead from the front" role, combining people management with operational involvement.
What we're looking for:
To succeed as Internal Account Support Team Leader, you'll bring strong leadership and operational experience:
Experience leading or supervising a team in a fast-paced environment
Strong background in customer service, account support, or internal sales
Comfortable working with KPIs, targets, and performance metrics
Confident communicator with the ability to motivate and develop others
Highly organised with the ability to prioritise and adapt
Experience using CRM/ERP systems (advantageous)If you're ready to take the next step into a Team Leader role in Poole, Dorset where you can make a real impact, apply today.
Job Number │ BS1004 / INDINDUSTRIALWC
Location │ Poole, Dorset
Role │ Internal Account Support Team Leader
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Salary description
£35000.00 - £40000.00 per year