We are seeking a dedicated and professional Accommodation Officer to oversee and manage housing arrangements within our organisation. The successful candidate will be responsible for coordinating accommodation services, ensuring tenant satisfaction, and maintaining effective communication with stakeholders. This role offers an excellent opportunity for individuals with strong organisational and negotiation skills to contribute to a well-functioning housing environment. The Accommodation Officer will work closely with tenants, service providers, and internal teams to facilitate smooth operations and uphold high standards of service delivery.
Responsibilities
* Manage and coordinate accommodation allocations in accordance with organisational policies and tenant needs.
* Act as the primary point of contact for tenants regarding housing queries, concerns, and requests.
* Negotiate lease terms, renewals, and other agreements with tenants and external partners to ensure favourable outcomes.
* Maintain accurate records of accommodation details using Yardi or similar property management software.
* Conduct regular inspections of housing units to ensure safety, cleanliness, and compliance with regulations.
* Liaise with maintenance teams to coordinate repairs and upgrades as required.
* Prepare reports on occupancy rates, tenant feedback, and other relevant metrics for management review.
* Assist in the development of policies related to accommodation services and tenant engagement initiatives.
Skills
* Proven experience in negotiation, with the ability to reach mutually beneficial agreements efficiently.
* Proficiency in Yardi or comparable property management systems is highly desirable.
* Excellent organisational skills with attention to detail in record keeping and documentation.
* Strong communication skills, both written and verbal, enabling effective interaction with tenants and stakeholders.
* Ability to prioritise tasks effectively in a fast-paced environment while maintaining professionalism.
* Problem-solving aptitude with a proactive approach to resolving issues promptly.
* Knowledge of relevant housing legislation and regulations is advantageous but not essential. This role provides an engaging opportunity for motivated individuals eager to contribute positively within a dynamic housing environment while developing their professional expertise in property management and tenant relations
Salary description
£33.00 - £34.00 per hour