Call Centre Advisor

Call Centre Sales Advisor
Location:  West London
Job Type: Full Time | Permanent | Site-Based
Hours: 40 hours per week (rota-based shifts)
Salary: £25,500 per annum + uncapped commission + competitive benefits
Team: Join a friendly, high-performing team of 6
Organisation: Leading storage solutions provider experiencing exciting growth
 
We’re looking for a confident, customer-focused Call Centre Sales Advisor to join a busy and supportive team in West London.
This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents. You’ll handle a mix of inbound and outbound calls, support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience.
Working on a rota basis within a close-knit team of six, you’ll be joining a company that values energy, attitude, and results, and offers real opportunity to grow alongside its expansion.
Overview

Managing inbound and outbound sales calls with confidence and professionalism
Supporting customers via phone and email, ensuring a smooth and positive experience
Building and retaining strong relationships with new and existing clients
Understanding customer needs and recommending the right storage solutions
Creating tailored quotations and confidently upselling additional services where appropriate
Processing deposits and accurately recording customer information on the CRM system
Following up on enquiries to maximise conversion opportunities
Supporting reporting and performance tracking within the team
Handling customer concerns professionally and escalating where needed
Ensuring compliance with company policies, including Health & Safety standards
Contributing to a positive, team-focused working environmentFor this role you will need :-

At least 2 years’ experience in a Call Centre or Contact Centre environment
A natural communicator with strong verbal and written skills
Someone who enjoys speaking with customers and building relationships
Confident handling queries, objections, and complaints
Comfortable using Microsoft Office and CRM systems
Highly organised with strong attention to detail
Able to multitask and stay calm under pressure
A genuine team player who thrives in a supportive, small-team environment
A positive, “can do” attitude every day
Enjoys working towards targets and seeing results
To be motivated by performance and uncapped earning potential
Take pride in delivering great customer experienceThis is your chance to join a business that is expanding, evolving, and investing in its people. You’ll be part of a supportive team where your contribution genuinely makes a difference, with the opportunity to earn more through uncapped commission.
Interviews to take place immediately with a view to a start thereafter