Sales Consultant

About Lampton Leisure

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

We offer annual pay reviews and incremental pay increases 
22 days holiday allowance, plus bank holidays
Free gym membership 
Enhanced Maternity and Paternity leave and Pension Scheme  
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

We’re looking for an enthusiastic and driven individual to join our Sales team. As a Sales Consultant at Lampton Leisure, you will engage with potential customers, promote memberships, and hit sales targets in a fun and dynamic environment. If you have a talent for sales, we want to meet you! You don’t need any prior qualifications or experience to apply, great communication skills, an enthusiasm for health and fitness, a proactive and customer-focused attitude, along with an ability to dive in and make every customer feel valued, is what will make you a great team member for Lampton Leisure! 

Key Responsibilities

Make outbound telephone calls with the aim to retain customers. 
Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person.
To achieve and exceed customer retention targets and KPIs
Ensure all customer sales and bookings are managed correctly, assisting customers in their choices. 
Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
Meetings with team managers to help improve customer service and retention for the site, working together to develop changes. 
Respond to customer queries on all platforms including social media, website and customer feedback.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process