General Manager

General Manager

Role Overview
As a General Manager, you will take full ownership of the site’s performance, leading all aspects of the business to deliver operational excellence, strong financial results, and an outstanding customer experience. The General Manager will be responsible for overseeing daily operations, developing department leaders, and ensuring the business runs efficiently and effectively at all times.

This General Manager role is suited to a driven and commercially minded leader who thrives in a fast-paced, customer-focused environment. As a General Manager, you will play a key role in shaping the culture, driving performance, and building a high-performing team.

Key Responsibilities

Operational Leadership
As a General Manager, you will lead the day-to-day operations of the business, ensuring exceptional standards are consistently delivered.

* Oversee all operational areas to ensure smooth and efficient service delivery.

* Monitor and drive key performance indicators (KPIs), including cost control, labour management, and profitability.

* Implement and refine operational processes to maximise efficiency and consistency.

Financial & Business Performance
The General Manager will be fully accountable for the financial success of the business.

* Drive revenue growth and overall profitability across all areas.

* Identify and implement sales opportunities, including corporate and group bookings.

* Analyse financial reports and performance data to inform business decisions.

* Manage budgets, forecasts, and cost controls effectively.

People & Culture
A successful General Manager will build, lead, and inspire a high-performing team.

* Oversee recruitment, onboarding, and training of team members.

* Manage performance, provide coaching, and develop future leaders.

* Create a positive, inclusive, and engaging workplace culture.

* Lead by example, setting high standards across all areas of the business.

Customer Experience
As a General Manager, you will champion exceptional customer service.

* Ensure every customer receives a high-quality and memorable experience.

* Proactively resolve issues and continuously look for ways to improve service.

* Maintain a strong presence on the floor, leading from the front.

What We’re Looking For

* Proven experience as a General Manager or in a senior leadership role within a fast-paced environment.

* Strong commercial awareness and the ability to drive business performance.

* Excellent leadership and people management skills.

* A customer-focused mindset with a passion for delivering exceptional service.

* Resilient, adaptable, and comfortable working in a high-energy environment.

* A General Manager who is fuelled by fun and committed to creating a positive experience for both customers and team members.

Job Details
Job Type: Full-time

Benefits:

* Employee discount

* On-site parking

* Store discount

Work Authorisation:

* United Kingdom (required)

Work Location:

* In person