Salary: £25,750 per annum
Bridgwater (Full-time during probation, then hybrid – 3 days office / 2 days home)
Hours: 37.5 hours per week (between 8:00am – 5:00pm)
About the Role
Our client is seeking a proactive and customer-focused Aftercare Advisor to join their team. This role is key in delivering exceptional service to both B2B and B2C customers, handling a wide range of queries from general product support to technical troubleshooting and warranty claims.
The successful candidate will take ownership of customer issues, working with urgency and accuracy to deliver effective resolutions while maintaining a professional and positive approach at all times.
Key Responsibilities
Respond promptly and professionally to customer queries via phone, email, and other channels
Provide product support, including technical guidance, fitting advice, and maintenance information
Manage warranty claims from start to finish, ensuring accurate processing in line with company policies
Determine warranty eligibility and arrange appropriate resolutions (replacement, spare parts, etc.)
Process orders using the internal ERP system and monitor delivery progress
Liaise with engineers, couriers, and internal teams to ensure timely resolution of customer issues
Coordinate and schedule engineer visits, ensuring clear communication with all parties
Review engineer reports and determine the best outcome for both customer and business
Handle complaints effectively, ensuring a positive customer experience
Maintain up-to-date knowledge of company procedures, terms and conditions, and customer agreements
Work collaboratively with internal departments including Customer Care, Sales, Quality, and Engineering
Identify opportunities to improve processes and service delivery
About You
Excellent verbal and written communication skills
Professional, friendly, and customer-focused approach
Strong attention to detail and organisational skills
Ability to manage multiple tasks and prioritise effectively
Confident problem-solver with strong analytical skills
Comfortable building rapport across phone, email, and digital channels
A team player with a proactive and flexible attitude
Competent in Microsoft Office
Previous customer service experience is essential
If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)
Closing date is 27.05.2026 - Please note this could change subject to suitable applications
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Salary description
£25750.00 - £25750.00 per year