Duty Careline Officer

Duty Careline Officer

London Borough of Hammersmith & Fulham
Location: Hammersmith, London
Contract: Initial 3-month contract
Hours: 36 hours per week (including out-of-hours shifts)

Pay Rates
Standard Hours (Office Hours):

£27.48 per hour (Umbrella) (£21.52 per hour (PAYE exclusive))
Out of Hours (4:00pm – 9:00am):

£32.37 per hour (Umbrella) (£25.29 per hour (PAYE exclusive))Shift PatternsWeekdays:

Days: 9:00am – 4:00pm
Evenings: 3:45pm – 10:15pm
Nights: 10:00pm – 9:15amWeekends (2 shifts only):

Days: 9:00am – 9:15pm
Nights: 9:00pm – 9:15am
About the Role
We are seeking a dedicated and responsive Duty Careline Officer to join the Careline service in Hammersmith. This vital role supports a 24/7 emergency call handling and response service, ensuring the safety and wellbeing of vulnerable residents.
You will be responsible for operating the Careline and Emergency Control Room during core hours, while also contributing to out-of-hours coverage, including emergency visits.

A full UK manual driving licence is essential for this role.

Key Responsibilities
Respond to all incoming telephone and alarm calls, assessing urgency and coordinating appropriate responses
Provide emergency visiting support to service users, offering practical and emotional assistance
Liaise with emergency services, care agencies, next of kin, and other stakeholders
Maintain accurate and detailed records of all calls and actions taken
Install telecare alarms and related equipment
Coordinate responses to housing and repair issues for sheltered housing residents
Handle out-of-hours (OOH) cases including homelessness support and welfare checks
Investigate “no reply” alerts from care services and ensure appropriate follow-up
Contact keyholders and manage emergency access situations
General Duties
Comply with all Council policies, procedures, and standards
Uphold health & safety responsibilities at all times
Participate in training, supervision, and performance reviews
Maintain strict confidentiality and adhere to data protection regulations
Build effective working relationships across teams and partner agencies
Support emergency planning and business continuity arrangements
Essential Requirements
Full UK manual driving licence
Strong communication and decision-making skills
Ability to remain calm under pressure and respond to emergencies effectively
Experience working in a customer-focused or emergency response environment (desirable)
Competent IT skills for record-keeping and communication systems
Willingness to undergo an Enhanced DBS check

Why Join?
This is an excellent opportunity to play a crucial role in supporting vulnerable residents within a dynamic and essential frontline service. You will gain valuable experience in emergency response, social care coordination, and public service delivery.

Apply now to make a meaningful difference in your community