Dynamics 365 SME

Dynamics 365 SME | CRM Platform Lead | Up to £100,000 | Hybrid (2-3 days London)

If you're the person colleagues call when Dynamics isn't behaving and you actually enjoy that this role is for you!

A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You'll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.

You will...

Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules
Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps
Work alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog priorities
Investigate and resolve functional and technical issues including performance, access, and data synchronisation problems
Collaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflows
Contribute to platform governance, roadmap planning, version upgrades, and licensing reviews
Act as the bridge between business users and technical teams - translating process needs into platform logicWhat We're Looking For

Must-have:

Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules
Functional configuration skills - entities, business rules, forms, views, workflows, security roles
Power Platform experience - Power Automate, Power Apps, and Dataverse
Track record of supporting delivery teams or acting as a platform SME in a CRM or enterprise SaaS environment
Strong stakeholder communication - comfortable working with both business users and technical teamsNice to have:

Microsoft certifications (MB-210, PL-200, MB-910 or equivalent)
Familiarity with ITIL, Agile delivery practices, or Dynamics ALM
Experience with platform governance, performance tuning, or licensing managementWhat's On Offer

Salary up to £100,000 depending on experience
Hybrid working - 2 -3 days per week in a central London office
Genuine platform ownership with no management responsibility
A stable, well-funded organisation mid-way through a technology modernisation programme
Long-term role with real influence over how the platform developsInterested?

Apply with your CV or reach out directly for a confidential conversation before committing to a full application