Client Support Administrator

About the role
We are looking for a reliable and organised Client Support Administrator to join YoungEducation.
This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained.
The role
Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting.
You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services.
A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready.
You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will escalate these to senior staff appropriately.
The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties.
You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment.
About you
You will have previous administrative experience and be highly organised, with strong attention to detail and the ability to manage multiple tasks at once.
You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment.
You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required.
Desirable
Experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working.
What we offer
* 25 days annual leave plus bank holidays (33 total)
* Attractive employer pension scheme
* Ongoing development opportunities
* Supportive and collaborative working environment
Safeguarding Statement
YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment.
This role is subject to:
* Enhanced DBS check
* Barred List check
* Two professional references
* Right to work in the UK