Welfare Officer

Job Title: Welfare Officer
Location: Crowborough (site based)
Salary: £28,000-£35,000
Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts)
Contract Type: Fixed Term Contract 12 months
Purpose of the Role:
The Welfare Officer is responsible for delivering direct advice and safeguarding support to service users on site.
The site provides safe, temporary accommodation for all service users.
Managing an assigned caseload, the Welfare Officer conducts room checks, maintains accurate records, updates relevant systems, and follows company procedures at all times.
Key Responsibilities:
* Manage a caseload of Service Users within the Initial Accommodation estate.
* Provide guidance and signposting to essential services, including doctors, shops, and support agencies.
* Conduct regular visits, report incidents, absconders, and any Service User concerns.
* Ensure timely Move on of Service Users before the final payment date.
* Arrange initial transport for Service Users to accommodation or relocation as needed.
* Maintain health and safety standards for Service Users at all times.
* Perform regular welfare checks on Service Users and accommodation sites.
* Manage a property portfolio, ensuring proper maintenance of Initial Accommodation properties and hotels.
* Conduct monthly inspections, report defects, and arrange repairs/replacements in line with inventory procedures.
* Recommend relocations or property terminations to optimise portfolio and void management.
Required Skills:
* Experience as a Welfare Officer or similar role.
* Awareness of diverse cultures and backgrounds.
* Empathetic, adaptable, and resilient.
* Strong problem-solving and communication skills.
* Well-organised with effective planning abilities.
* Able to work independently and as part of a team.
* Full UK driving licence required due to the location of the site.
Benefits:
* 25 days annual leave plus bank holidays
* Health Membership
* Life cover
* 6-month probation period
* 4% employer and 4% employee pension contribution
* Laptop, phone, and other equipment as needed
* Employee Assistance Programme
* Referral scheme
The successful candidate must undergo a DBS check and Counter Terrorism Clearance (CTC) as part of the role’s requirements.
Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today