With projects often taking place in live environments with residents in situ, clear communication is critical. This role sits at the heart of site delivery — ensuring residents are informed, supported, and have a positive experience throughout the works.
Key Responsibilities
* Act as the main point of contact between residents, site teams, subcontractors, and client representatives
* Build strong relationships to ensure smooth project delivery in occupied properties
* Manage and resolve resident queries and issues quickly and professionally
* Coordinate access, surveys, and appointments with residents
* Support site teams in maintaining high standards of customer service
* Keep accurate records of all communications, issues, and resolutions
* Assist with resident communications including letters, updates, and notices
* Gather resident feedback and satisfaction surveys to support continuous improvement
* Attend and contribute to site and project meetings as required
Site & Admin Duties
* Maintain site records, documentation, and communication logs
* Coordinate and track appointments, surveys, and access requirements
* Support basic site administration including data entry and reporting
* Monitor and follow up on outstanding actions or resident issues
* Ensure compliance with site procedures, H&S requirements, and security protocols
What We’re Looking For
* Experience in resident liaison / customer service within construction or social housing
* Strong communication skills – confident dealing with residents face-to-face and in writing
* Ability to manage expectations and handle challenging situations professionally
* Well organised with good attention to detail
* Comfortable using Microsoft Office (Excel, Word, Outlook)
* Experience working on cladding / refurbishment / regeneration projects is highly desirable
* DBS check (or willingness to obtain)
Why Apply?
* Work on high-profile cladding remediation projects
* Be part of a team delivering essential safety and improvement works
* Play a key role in improving resident experience on live sites
* Long-term pipeline of projects across London & the South East
If you’ve got experience in resident liaison and are looking to step into a busy, project-led environment — apply now or get in touch to discuss further
Salary description
£30000.00 - £35000.00 per year