A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes.
Key Responsibilities
Deliver excellent customer service across phone, email and other channels
Resolve enquiries at first point of contact wherever possible
Process administrative tasks, including work with financial and legislative implications
Provide accurate advice to benefits customers to support timely claims
Maintain accurate records using internal systems
Work with internal teams and partners to resolve customer issues
Support vulnerable customers where required
Contribute to service improvements and work flexibly within the team
Requirements
Essential
GCSEs or equivalent
Experience in telephone-based customer service
Experience working in a fast-paced environment
Strong communication and problem-solving skills
Good IT skills and accurate data entry
Ability to work independently and meet deadlinesDesirable
Customer service training or qualification
Administrative experience
Basic financial knowledge
Additional Information
Basic DBS required due to contact with vulnerable customers
12 week's contract with potential extension
Fully office-based
Salary description
£16.56 - £16.56 per hour