Reservations Administrator

Job Title: Reservations Administrator
Location: Scottish Highlands (On-site)
Salary: £25,000 - £32,000 per annum
Job Type: Permanent & Full-time
The Opportunity
Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.
Key Responsibilities
* Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
* Build and maintain strong relationships with travel agents and external booking partners
* Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
* Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
* Maintain up-to-date knowledge of availability, packages, events and on-site activities
* Liaise with operational teams to support smooth pre-arrival planning and guest preparation
* Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
* Previous experience in reservations, hospitality administration or a similar customer-focused role
* Strong organisational skills with exceptional attention to detail
* Confident written and verbal communication skills
* Experience using booking systems and Microsoft Office
* Ability to manage multiple enquiries and bookings simultaneously
Desirable
* Experience working with luxury travel agents or tour operators
* Understanding of room yield, rate management and upselling techniques
What’s on Offer
* Salary: £25,000 - £32,000 per annum
* Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
* Working Pattern: 45 hours per week, typically 09:00 – 18:00, including weekend working
* Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience
About You
* Highly organised with a proactive, solutions-focused mindset
* Calm under pressure and able to manage a fast-paced workload
* Passionate about delivering exceptional service standards
* Commercially aware with strong attention to detail
Apply Now
For any questions ahead of applying - contact Lauren at Global Highland