Key Responsibilities
Managing inbound and outbound customer calls
Responding to customer emails and support enquiries
Liaising with mobile network providers to resolve issues
Supporting the sales team with product-related queries
Completing product investigations where required
Creating, updating, and following up on support tickets
You will be required to give customers Technical advice and support (Full training will be provided)Skills & Qualifications
Strong written and verbal communication skills
Ability to adapt and learn quickly
Confident PC skills, including use of Word, Excel, and email
Good organisational and time management skillsDetails:
Monday-Friday Office based with ability to work from home 2 days a week after probation.
Free parking on site
Fantastic benefits offered
Potential to earn extra with a structured plan and support from your managersApply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£26300.00 - £26300.00 per year