Universal Fire & Security is a leading provider of fire and security solutions, delivering high‑quality installation, maintenance, and support services to customers across the region. As part of the ever‑expanding Ranger Group, we contribute to a national network of specialist companies focused on raising industry standards and providing complete peace of mind. Our team combines technical expertise, innovative technology, and a customer‑first approach to ensure every project is delivered safely, efficiently, and to the highest professional standard.
Job Description
Job Title: Part Time Installation Engineering Coordinator
Location: Estover, Plymouth
Reports To: Branch Manager
Primary Purpose of the Role
The Scheduler ensures the smooth and efficient delivery of installation works while maintaining strong client relationships. Responsibilities include coordinating engineer schedules, ensuring teams have the resources required to complete work, and supporting the development of operational processes as the business grows. The role suits someone who enjoys learning, adapting, and taking on new responsibilities within a dynamic and expanding organisation.
Hours: Full time - Monday to Friday
Salary: £26,400 per annum
Benefits: Great company benefits listed below
Staff Responsibilities: Support the Installation Team as required, including holiday cover for the Service Coordinator.
Key Responsibilities
* Support the Branch Manager in maintaining a productive, engaged, and well‑organised office environment.
* Maintain regular communication with clients to support long‑term relationships and keep them informed of installation progress.
* Manage engineer diaries, schedule installations and after‑care visits, and issue welcome packs.
* Coordinate pre‑installation visits for engineers and sales personnel.
* Participate in installation and planning meetings to support efficient workflow and productivity.
* Update and maintain client records using SIMPRO and FieldMotion.
* Order equipment and materials required for engineers to complete installation works.
* Prepare job packs, compile weekly figures, chase outstanding quotes, and handle incoming calls.
* Produce quotes for parts and labour, and assist with typing quotations when required.
* Issue welcome packs and scan installation documentation into SIMPRO/FieldMotion.
* Liaise with engineers to support smooth project delivery and update project planners.
* Input new client information into FieldMotion.
Additional Administrative Duties
* Prepare installation paperwork and documentation.
* Enter new customers into FieldMotion.
* Schedule pre‑installation visits and after‑care audits.
* Maintain training logs, request training where required, and support apprentice development.
* Track installation progress and prepare for weekly installation meetings.
* Maintain project planners and ensure the delivery area remains organised.
* Monitor van stock levels and identify replenishment needs.
* Prepare toolbox talks, update server files, and scan documents as needed.
* Check PPE requirements and assist with weekly and monthly figure collation.
* Conduct plant, Tetra, and ladder checks.
* Book monthly engineer audits and complete monthly health & safety audits.
* Carry out monthly van checks and complete associated forms.
* Prepare and collate monthly timesheets.
* Support annual audits as scheduled.
* Complete customer care calls following service visits.
* Schedule installation handovers, including snagging reviews.
* Order equipment for Universal as required.
Benefits
£26,400 per annum
Pension scheme and employee benefits.
Private health insurance.
Life insurance.
Employee Assistance Program.
25 days annual leave + bank holidays (option to buy additional days) pro rata
Clear career progression within a fast-growing Group.
Supportive and collaborative team culture.
Apply today to start your new journey within the Ranger Group
As an equal opportunities’ employer, RangerFS is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Ranger
Salary description
£26400.00 - £26400.00 per year