Warranty Administrator

Job Title: Warranty Administrator

Location: Thame (office-based with hybrid working after probation)

Contract Details: Full time, Permanent

Hours:
Monday to Friday, 9:00am - 5:00pm
Overtime - Saturday (1 in 4 rota), 9:00am - 1:00pm, paid at time and a half

Salary: £24,000 per annum + overtime

About Our Client:

Our client is a well-established and customer-focused organisation operating within the automotive and claims sector.

Benefits & Perks:

25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme
Hybrid working - up to 2 days per week from home after successful completion of probation
Private Healthcare upon successful completion of 6-month probationary period
Death in Service @ 4x salary from day one
Critical illness @ 2 x salary from day one
Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
Supportive and collaborative team environment
Comprehensive training and ongoing development
Modern office environmentResponsibilities:

Act as the first point of contact for customers, handling incoming calls and emails in a professional and friendly manner
Provide clear explanations of the claims process while ensuring customer enquiries are managed accurately and within agreed timeframes
Open and build claims files, ensuring all relevant information is gathered at first contact and accurately recorded on internal systems
Liaise effectively with Technical Incident Managers and Technicians, keeping them fully informed on current claims
Ensure all administrative tasks within the Claims department are completed within agreed timeframes
Process and check invoices, ensuring accuracy prior to authorisation and payment
Manage customer, dealer and repairer correspondence, including estimates and general queries
Register and log complaints in line with company procedures
Ensure compliance processes and GDPR standards are followed at all times
Support the wider Claims team and other departments when requiredSkills and Attributes:

Strong customer service background with excellent communication skills
Confidence dealing with customers over the phone and via email
Accurate data entry skills with strong attention to detail
Ability to work well under pressure and manage multiple tasks
Proactive team player with a positive and professional attitude
Reliable, accountable and able to demonstrate integrity
Strong problem-solving skills and ability to show initiativeDesirable Skills:

Previous experience within a claims, insurance, automotive or customer service environment
Knowledge of motor vehicles (advantageous but not essential)How to apply:

If you are interested in this exciting job opportunity, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

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