Trafford Park Area
Monday to Friday - Flexible Time
£30,000
My client, who is a leading global producer of specialty chemicals and polymer additives, is looking for an experienced Customer Service Coordinator to join their team.
The Role:
To provide support to Customers, External Sales Teams, OMMs, Commercial team, Operations team as and when required.
Responsibilities:
Co‑ordinate administration activities relating to the smooth running of the Customer Service base. Proactively dealing with customers with regards to all aspects of customer service including order progression, customer intimacy and looking for innovative ways to provide our customers with the most cost-effective solution. Such activities will include, but are not restricted to:
On behalf of the AM's, liaise with different departments within the site; Accounts, Technical, Logistics along with any others as required, cementing relationships and seeking to anticipate problem areas. Progress the concept of customer intimacy with selected accounts.
Customer Service staff will cover for colleagues in their absence, understanding other colleagues' accounts, and should be prepared to maintain office cover as required.
In co-operation with the AM, understand the benefits/disadvantages of utilising methods of logistics. In conjunction with the AM, negotiate with customers to attain a high level of service at maximum financial benefit to the company.
The Candidate:
Excellent language skills to enable communication in key and sensitive geographic regions.
Computer literate - will be required to be proficient in Microsoft Office, and Sage (preferably).
Good organisational, administrative, analytical and problem-solving skills required.
Ability to work under pressure ‑ disciplined, reliable, conscientious and energetic.
Ability to work on own initiative as well as part of a team, with a flexible approach to work.
Previous experience working with and for an international group of salespeople with different style and cultural background would be beneficial.
Knowledge of how to operate in a range of industries both in the UK and global. International terms of Trade, International Logistics, the importance of ensuring payment and the various other aspects of exporting across continents will form part of the role. Customer Service staff need to be intimately aware of the complexities that are often a barrier to doing business across Europe and ROW.
Benefits:
Total Rewards Program
401(K) Savings Plan
Medical and Prescription Drug Benefits
Life Insurance and Disability
Voluntary Benefits
Employee Assistance Program (EAP)
Wellness Services
Online Coaching Programs
26 days holidays
Tuition Reimbursement
Please contact Marie Brisson at Winsearch UK for further information - (url removed)
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website(url removed) and follow us on LinkedIn.
Manh
INDWIN
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />
Many Thanks
Salary description
£30000.00 - £30000.00 per year