Property Manager - Key Worker Services

Park Avenue are working with one of the UK's leading Housing Associations to appoint a Property Manager to join a team based onsite at Wexham Hospital in Slough. You will be required to represent and champion the trust and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for clients.

Key duties of the Property Manager role:

Estate Management
Processing lets
Managing tenancy & licences
Conducting estate walkarounds
Performing H&S checks and following up on Fire Risk Actions
Monitoring maintenance and liaising with third-party contractors
Ensuring the site is well-maintained
Delivering excellent customer service
Key responsibilities include:

Deliver a responsive, efficient, and customer focused service to residents
Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of services
Ability to manage void stock effectively and provide detailed reports to third parties
Ability to manage fast past move in`s independently and accurately
Doing weekly inspections of all units on patch and development
Raising maintenance issues, managing the repair until complete
Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.
Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
Conduct effective tenancy and asset management to ensure maximum returns.
Conduct routine checks to manage risks associated with fraud and subletting.Requirements include:

Estate management experience
Property management and lettings experience desired (exposure to nomination management)
Excellent communication (written and verbal) and customer service skills.
Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.
An awareness of budgetary and financial risk in respect of the residential marketplace
Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)
Have experience in managing complaints within target times and managing resident expectations for a positive result.
Diverse understanding of tenancy management.
Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
Understanding of legal processes relating to breach of tenancy and arrears.
Housing / ASB / Facilities management experience gained within a residential environment is desirable but not essential.

If you're an experienced property or housing professional looking to work in a unique on‑site role supporting key worker services, we'd be keen to hear from you. Please apply now or get in touch to discuss the opportunity further