32 hours per week | £32,000 – £41,600 (£40,000 – £52,000 FTE)
About Us
At HR Download, we build workplaces where people thrive and businesses grow.
We work with a wide range of clients, delivering practical, commercially focused HR support. Our environment is fast-paced, varied, and people-focused — this is not a traditional in-house HR role.
The Role
You’ll support a portfolio of clients, delivering high-quality HR advice and leading employee relations casework end-to-end.
This includes onboarding new clients, advising managers through complex situations, and ensuring consistent, professional service delivery. You’ll need to manage your time effectively across multiple clients and balance client needs with commercial priorities.
Key Responsibilities
Manage a portfolio of clients, delivering day-to-day HR support
Lead ER casework (disciplinary, grievance, absence, performance)
Advise managers with clear, practical and commercially sound guidance
Support onboarding of new clients
Maintain accurate documentation and case tracking
Support business development activity and client relationships
What We’re Looking For
Essential:
Proven experience managing employee relations cases independently
Experience in a client-facing or fast-paced HR environment
Strong UK employment law knowledge
Ability to manage multiple priorities and clients
You’ll thrive if you:
Are confident handling difficult conversations
Can challenge constructively and hold boundaries
Are organised, proactive and accountable
Not the right fit if you:
Prefer a single in-house HR role
Are not confident managing ER casework independently
Prefer routine over variety
How We Work (HEROIC)
We value: Health, Equity, Responsibility, Optimism, Innovation and Courage.
In practice, this means handling complex people issues, challenging clients when needed, and delivering thoughtful, commercially sound HR.
What We Offer
£32,000 – £41,600 (32 hrs) | £40,000 – £52,000 FTE
£19.23 – £25.00 per hour
25 days holiday + TOIL + flexible working
Birthday off (pro-rata)
Life & health insurance (after 1 year)
Office + client site travel (UK travel, occasional overnight stays)
REF-(Apply online only)
Salary description
£32000.00 - £41600.00 per year