The Role
As a Desktop Supervisor, you will lead daily operations from a central hub, ensuring efficient job allocation and smooth communication between field teams and planners. Your focus will be on maintaining first-time fix rates, compliance, and value for money.
Key Responsibilities:
Workflow Management: Oversee daily operational delivery and manage operative "whip sheets" to ensure productivity.
Technical Oversight: Review and optimize Schedule of Rates (SOR) coding and provide remote technical guidance to operatives.
Performance Tracking: Monitor KPIs, including job closures and first-time fix rates, while preparing productivity reports for management.
Quality Assurance: Conduct compliance checks via desktop reviews and occasional site visits.
Stakeholder Liaison: Act as a bridge between planners, admin, field supervisors, and client teams.
About You
The ideal candidate is a detail-driven professional who thrives in fast-paced, problem-solving environments. You should balance operational speed with high standards of accuracy and resident care.
Requirements:
Sector Experience: Proven background in social housing repairs or maintenance supervision.
Technical Knowledge: Strong understanding of SOR and housing disrepair legislation.
Systems Proficiency: Competent with job management systems and Microsoft Office.
Communication: Ability to manage operatives and negotiate with multiple stakeholders effectively.
Mobility: A full UK driving license for occasional site visits.
Why Apply?
This role offers the chance to work with a national group that prioritizes internal progression and professional development.
Benefits Include:
Leave: 25 days' annual leave plus bank holidays.
Perks: Access to a discounts platform for travel, cinema, and wellbeing.
Bonuses: Colleague referral fees and long-service awards.
Giving Back: 1 paid volunteer day per year.
Growth: Ongoing training and a culture of promoting from within
Salary description
£40000.00 - £45000.00 per year