Salary: £30,000
Location: Basildon - Free parking
A fantastic opportunity has arisen to join a growing and highly regarded facilities maintenance company based in Basildon. Specialising in both reactive and planned maintenance for a portfolio of long-term clients, this business has built an excellent reputation within the industry. Following multiple new contract wins, they are now expanding their team within their brand-new offices.
What really sets this company apart is their fantastic management team, supportive culture, and excellent benefits package. You’ll be joining a business that truly values its people, promotes a positive team environment, and offers genuine opportunities for development and progression.
The Role
Reporting to a highly supportive Helpdesk Manager, you will take ownership of your own client accounts, managing all aspects of their facilities maintenance requirements. You’ll play a key role in ensuring the smooth, efficient day-to-day running of your accounts.
Key Responsibilities
Managing your own client portfolio and building strong relationships
Coordinating reactive and planned maintenance works
Raising, booking, and closing jobs via the internal system/portal
Scheduling engineers and subcontractors
Monitoring job progress and ensuring SLAs/KPIs are achieved
Updating clients and providing a high level of customer service
Identifying and arranging additional or follow-on works
Completing all administrative processes accurately
About You
Previous experience as a Facilities Helpdesk Facilities Coordinator / Scheduler is essential
Or experience of scheduling mobile Engineers
Comfortable working in a fast-paced environment and managing multiple priorities
Experience with client booking portals
Strong communication and organisational skills
What’s on Offer
Salary up to £30,000
Fantastic management and leadership support
Positive, team-focused company culture
Great benefits package
Modern, newly refurbished offices in Basildon
Real opportunities for career progression within a growing business
Salary description
£28000.00 - £31000.00 per year