Full time role
About the role
An exciting opportunity is available for a Service Technician to join a busy service centre team. This role involves working with customers, assessing returned equipment, identifying faults and carrying out repairs to ensure products are returned to full working condition.
You will work across a wide range of equipment including cameras robotic systems control units cable reels and related products. This is a varied hands on role with daily customer interaction and opportunities to develop technical skills.
Key responsibilities
Fault finding across a range of products at component level including electrical and mechanical issues
Reading technical drawings and schematics and carrying out disassembly and reassembly of equipment
Performing repairs maintenance and servicing on a variety of products
Providing excellent customer service both face to face and over the phone
Offering technical support to customers experiencing issues
Recording service activity including work carried out labour hours and parts used using internal systems
Monitoring stock levels and requesting parts when needed
Supporting goods in and goods out activities when requiredRequirements
Mechanical or electrical background
Experience with soldering including small components
Previous customer service experience
Positive and proactive attitude
Good computer skills
Strong problem solving ability
Ability to work independently and as part of a team
HNC or equivalent qualificationDesirable
Previous experience working within a service or repair environment
Salary description
£28000.00 - £28000.00 per year