Income and Rent Arrears Recovery Officer

Income and Rent Arrears Recovery Officer

Location: Congleton

Salary: £33,000 – £35,000 per annum

Job title: Income and Rent Arrears Recovery Officer

A fulfilling and exciting opportunity available for an Income and Rent Arrears Recovery Officer to join our Association. The Income and Rent Arrears Recovery Officer will be based in our offices in Congleton.

Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.Purpose of the role

To lead organisation-wide rent arrears recovery efforts, managing complex debt cases, supporting policy adherence, embedding social and financial support initiatives, and leveraging real-time data for proactive management.

The role also supports asset management strategies, resolves long-standing aged debts, and works collaboratively across teams and external agencies to maximise income, reduce liabilities, and sustain tenancies. Furthermore, the role involves legal casework, tenancy enforcement and representing the organisation in court proceedings, ensuring compliance and effective tenancy management.

The post holder will enable the delivery of tailored advice and support to our Tenants, Residents and Service Users (TRS) as well as training staff involved in tenancy enforcement activities.

In summary, the post holder will combine technical expertise in legal matters relating to income management with strong interpersonal skills, debt recovery management and a commitment to organisational values, ensuring they can uphold compliance, support tenancy sustainment, and contribute positively to the organisation's mission.

You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

Salary £33,000 – £35,000 dependent on experience for 37.5 hours per week,
Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)
Training and career advancement
Discounted Goods and services
Group Personal Pension Plan
Access to Thrive app
Access to Westfield Health and Westfield Rewards/Discounts
Access to Blue Light Card
Life Assurance (4x Basic annual salary from the start of employment)
Multidimensional wellbeing programmes and family-friendly policies for staff
Refer a friend policyWe are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to a Basic DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.
 
Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

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