Service Technician

Job Description

About the Role

The Field Support Engineer provides critical technical, operational, and workshop-based support for the Digital Completion Services (DCS) product line and wider M/D Totco activities. This role ensures the correct build, configuration, testing, mobilisation, and lifecycle support of electronic instrumentation, surface systems, and downhole monitoring equipment. Responsibilities include remote monitoring, workshop preparation, onsite installation, and operational troubleshooting in both domestic (UK) and international locations. As a key technical resource within NOV Digital Services, the Field Support Engineer plays a pivotal role in maintaining service continuity and operational excellence.

About the Company

NOV is a global leader in the design, manufacture, and support of oilfield equipment, technologies, and services. With a legacy of innovation and a commitment to excellence, we support the world's energy industry with advanced solutions across drilling, completions, production, and digital services. NOV's M/D Totco division specialises in instrumentation and monitoring systems, ensuring our customers achieve optimal performance through high-quality data and real-time support.

What We Offer
Opportunity to work with cutting-edge digital completion and instrumentation systems
Exposure to international field operations and technical project work
Career development through technical training and cross-functional collaboration
Supportive and safety-conscious working environment
Access to NOV's global network and resources Key Responsibilities

Digital Completion Services (DCS)
Analyse operational data to identify irregularities and recommend corrective actions
Provide remote monitoring, diagnostics, and troubleshooting for DCS equipment
Mobilise to customer sites for installation, commissioning, and operational support
Lead instrumentation checks, communication testing, and system handover procedures
Deliver customer training on DCS systems and troubleshooting
Build, assemble, configure, and function-test DCS equipment in the workshop
Maintain accurate configuration logs, test documentation, and build records M/D Totco Instrumentation Support
Provide technical support for sensors, surface acquisition units, and monitoring systems
Assist with instrumentation tasks during drilling or completions operations
Conduct testing, troubleshooting, and refurbishment of M/D Totco systems
Support mobilisation and integration of M/D Totco equipment at customer sites
Provide data interpretation and analysis when required Workshop Duties
Build, configure, test, and certify DCS and M/D Totco equipment
Perform fault finding, repairs, and equipment refurbishment
Maintain calibration and compliance of workshop tools and equipment
Prepare equipment for mobilisation, including logistics and documentation
Document stock movements and support inventory accuracy Project Support & Coordination
Support deployment projects, system upgrades, and integrations
Assist with FAT/SAT processes and generate technical documentation
Collaborate with Sales, Service, and Engineering teams to ensure project readiness Health, Safety & Compliance
Comply with all NOV HSE policies and procedures
Conduct risk assessments for workshop and field activities
Maintain documentation for ISO compliance and QA standards
Participate in safety reviews and continuous improvement initiatives General Responsibilities
Produce high-quality technical documentation including schematics and field reports
Contribute to equipment and process improvement initiatives
Support team cross-training and knowledge sharing
Perform additional duties as directed by the M/D Totco Service Manager Qualifications & Skills
Degree or HNC/HND in Electronics, Instrumentation, or related discipline
Proven experience with field instrumentation, monitoring systems, or control equipment
Competency in system configuration, diagnostics, and hardware integration
Ability to interpret technical drawings and wiring schematics
Valid passport and willingness to travel internationally Interpersonal Skills (optional)
Strong communication and customer interaction skills
Ability to work independently and collaboratively in dynamic environments
Proactive mindset with a commitment to service excellence Why Join Us

Join our Global Family

At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:

Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP)

Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage

Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme • Travel Insurance

About Us
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

About the Team
Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centres of expertise. We are structured to provide guidance and service above all to all our business operations