Operations Manager

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere.

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At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Role: Operations Manager -PM Shift
Location: Mercia Park
Days: Mon-Fri 37.5 hours per week, (Apply online only) 

We’re looking for a driven, forward thinking Operations Manager to oversee the efficient receipt, storage, and dispatch of goods at our Mercia Park facility. This is a key leadership role at the heart of our supply chain—perfect for someone who thrives in a fast paced environment and wants to grow their career within DSV.

What will you be doing?

•    Lead all warehouse operations, including inbound, outbound, and reverse logistics.
•    Ensure full compliance with Health & Safety and Group Audit standards.
•    Control operational costs in line with budget and forecasts.
•    Review weekly operational reports, investigate variances, and drive corrective actions.
•    Plan resource levels to meet seasonal and volume fluctuations.
•    Support recruitment and retention of warehouse staff.
•    Mentor and develop team leaders, providing clear feedback and support.
•    Ensure strong adherence to WMS processes.
•    Handle employee relations and disciplinary matters in line with company policy.
•    Build strong relationships with retail partners and internal stakeholders.
•    Communicate business priorities clearly to warehouse teams.
•    Lead continuous improvement initiatives to boost efficiency and performance.
•    Inspire, manage, and develop warehouse leaders to achieve operational targets.
•    Set clear KPIs and regularly review performance.
•    Drive a positive, high performance culture through effective communication and leadership.
•    Implement departmental policies and procedures to ensure safe and efficient operations.

About You

•    Proven senior management experience within a warehouse or logistics environment.
•    Strong financial, analytical, and cost management skills.
•    Excellent communication and influencing abilities.
•    Deep understanding of warehouse processes and WMS systems.
•    A track record of developing high performing teams.
•    Confident decision maker with exceptional attention to detail.
•    Strong IT skills, especially with spreadsheets, databases, and warehouse systems.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand