Job Description: Retail Client Partner
Location: London (U.K.)
Role Overview
As a Retail Client Partner, you will own and grow existing strategic client/s relationships within the Retail sector. This role focuses on deepening partnerships, expanding revenue within assigned accounts, and serving as a trusted advisor to retail clients across business and technology functions. You will be accountable for account health, revenue growth, and long-term client satisfaction.
Key Responsibilities
Account Growth & Revenue Expansion
- Drive growth within existing accounts through selling of analytics, data engineering, data science, and AI/ML solutions.
- Own the full opportunity lifecycle within assigned accounts—from opportunity identification and solution shaping to proposal development, negotiation, and closure.
- Develop and execute strategic account plans aligned to client priorities and revenue targets.
- Build and maintain a healthy account-level pipeline and consistently meet growth objectives.
Client Relationship & Account Ownership
- Serve as the primary relationship owner for assigned existing accounts, acting as a trusted advisor to senior client stakeholders.
- Build and maintain strong relationships with business, digital, analytics, and technology leaders.
- Develop a deep understanding of client business priorities, operating models, and competitive pressures in the retail landscape.
Consultative & Solution-Led Engagement
- Partner with clients to identify opportunities across the retail value chain, including merchandising, pricing, promotions, supply chain, inventory optimization, e-commerce, omnichannel, customer experience, loyalty, and personalization.
- Translate retail business challenges into scalable, data- and analytics-driven solutions.
- Collaborate closely with Data Analytics, Data Engineering, and Data Science teams to co-create tailored client solutions.
- Lead proposal creation, client presentations, and executive-level discussions.
Client Advocacy & Delivery Alignment
- Act as the primary escalation point for client issues and ensure delivery excellence in collaboration with internal delivery and engagement teams.
- Ensure alignment between client expectations and delivery outcomes to drive high client satisfaction, retention, and renewal.
- Support contract renewals, scope expansions, and long-term engagement continuity.
Industry & Market Insight
- Stay current on Retail and Consumer industry trends, including digital commerce, omnichannel transformation, AI-driven merchandising, demand forecasting, and customer analytics.
- Provide market and client insights to internal teams to inform solution development and positioning.
Performance Management
- Own account-level KPIs including revenue growth, pipeline health, client satisfaction, and engagement expansion.
- Provide accurate forecasting, account reviews, and account growth plans to leadership.
- Contribute to portfolio-level growth strategies for Retail and Consumer accounts.
Required Experience & Domain Expertise
- 10+ years of experience in consulting, IT services, analytics, or technology services.
- Strong background in Retail, CPG, or Consumer account management, client partnership, or relationship management roles.
- Proven track record of growing revenue within existing enterprise retail accounts.
- Solid understanding of data analytics, data engineering, AI/ML, and digital platforms in retail environments.
- Demonstrated ability to manage complex, multi-stakeholder retail accounts.
Preferred Qualifications
- Retail domain experience across one or more areas: merchandising, pricing & promotions, supply chain & inventory, e-commerce, omnichannel, customer analytics, or loyalty.
- Hands-on experience with proposal development, renewals, and contract expansions.
- Strong consulting mindset with the ability to articulate business value to retail stakeholders.
- Excellent leadership, communication, negotiation, and presentation skills.
- Strong appreciation of IT tools, platforms, and solution architectures used in retail.
Other Requirements
- Flexibility to travel as needed to support existing client engagements.