Customer Support Officer

We’re looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil.  This is a high-profile, customer-facing role where you’ll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders.  This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.

As a Customer Support Officer, you’ll act as a key link between customers, internal teams, and project stakeholders. You’ll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.
Key responsibilities include:

Supporting the delivery of customer-focused projects and services
Acting as a main point of contact for customer enquiries and project updates
Coordinating tasks across internal teams to ensure on-time and high-quality delivery
Monitoring project progress, schedules, and performance
Identifying and managing risks, issues, and solutions
Gathering, analysing, and presenting customer and project data
Supporting continuous improvement and service enhancement initiatives
Ensuring all work is delivered in line with company processes, safety, and quality standards
Building strong relationships with customers, suppliers, and internal stakeholdersSkills & Experience

Excellent communication skills (written, verbal, and presentation)
Strong ability to collect, analyse, and present information clearly
Experience in customer support, coordination, or project support roles
Highly proficient in Microsoft Office, especially Excel (MS Project desirable)
Strong organisational and planning skills
Ability to manage multiple priorities in a fast-paced environment
Confident building relationships with internal and external stakeholders
A proactive, positive, and solution-focused attitude
A customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contracts
Someone who can solve problems and anticipate challenges
Resilient, adaptable, and able to perform under pressure
Experience with DOORS database management is desirable
Background in logistics, operations, or service support environments is also desirableWhy Apply?

Join a high-visibility, customer-facing team
Work on impactful projects that drive business performance
Supportive and collaborative working environment
Opportunities for career progression and development
Competitive salary and benefits
This role is also subject to extension due to the length of the projects involved
“Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy