Service Integration Analyst

Description
We are recruiting a Service Integration Analyst to join Group Service Operations at Benchmark.  This role focuses on supporting the introduction of new and changed IT services into production, ensuring they are operationally ready, well supported, and transitioned smoothly into Business As Usual (BAU). You will work closely with technology teams, Value Streams, Change and Project Management, and wider Service Operations to ensure Service Management requirements are considered throughout the service lifecycle. The role reports to the Group Head of Service Operations and is an important part of strengthening Benchmark’s Service Integration capability as the business continues to grow and evolve.
What you'll do

Support Service Design and Service Transition activity for new and changed services

Assist with Service Integration tasks to ensure effective handover into BAU operations

Work with Value Streams, Projects, and Change to embed Service Management requirements early

Facilitate and participate in workshops and meetings to help define end‑to‑end Service Support Models

Collaborate with Service Operations teams to ensure support readiness

Assist with documentation of Service Support Models, RACIs, and through‑life service information

Support quality review and assurance of Service Designs, providing feedback where required

Contribute to service model design, testing, and implementation under the guidance of senior colleagues

Support the collation and delivery of Service Integration management information and reporting

Coordinate and support HyperCare activity as services move into production

Work with subject matter experts to ensure alignment with operational ways of working

Support regular status reporting and documentation of Service Integration progress

Contribute to change enablement activities and demonstrate a willingness to learn and adapt

The knowledge, experience and qualifications you need

Understanding of ITIL principles (v3 or v4) and the IT Service Management lifecycle

Strong understanding of Service Design and Service Transition processes

Knowledge of change evaluation and management, service level management, and transition management

Awareness of SLAs and service performance commitments

Experience working with both technical and non‑technical stakeholders

Confident written and verbal communication skills

Practical experience using ServiceNow, Jira, and Confluence

Good organisation and time management skills, with the ability to manage multiple tasks

The base
You’ll be based at Benchmark’s Head Office at Broadlands Business Campus, near Horsham in West Sussex, with regular travel to other UK offices, including Schroders’ London headquarters.

The campus offers a strong working environment with modern facilities, cutting‑edge technology, and on‑site amenities including a restaurant, coffee shop, and gym. A dedicated shuttle bus operates between the campus and Horsham mainline station.

We value work‑life balance and believe our location supports a collaborative and connected community