We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects.
Key Responsibilities
Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
Build positive relationships with residents to ensure a high level of customer satisfaction
Keep residents informed about project timelines, upcoming works, and any disruptions
Coordinate access to properties for inspections, surveys, and construction works
Maintain accurate records of resident interactions and communications
Support vulnerable residents and escalate issues where necessary
Work closely with site teams, contractors, and housing management to ensure smooth project delivery
Organise and attend resident meetings, drop-in sessions, and community events
Requirements
Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)
Strong communication and interpersonal skills
Ability to handle sensitive situations with professionalism and empathy
Excellent organisational skills and attention to detail
Ability to work independently and as part of a team
Proficient in Microsoft Office and basic IT systems
Full UK driving licence (if required)
Desirable
Experience working on refurbishment or planned maintenance projects
Knowledge of social housing regulations and tenant engagement practices
What We Offer
Competitive salary/package
[Company benefits - e.g., pension, holiday allowance, training opportunities]
Supportive and collaborative working environment
Salary description
£18.00 - £20.00 per hour