Key Account Manager

37.5h per week (Monday - Friday)

We are proud to be working with our prestigious client who, due to expansion, is seeking a Key Account Manager to manage and grow customer relationships across Health and Pharmacy channels at national and regional levels, with a focus on Greater London. This will include 2 days in the office in Surrey and 3 days mixed between client visits in London and WFH.

Benefits for the Key Account Manager:

* Free Parking on site

* Pension

* Hybrid working

* Private Health Assurance and Insurance

* Performance based bonus

* Income Protection

* Enhanced family leave

* On-site Gym

* Health and Well-being contribution (£60 a month)

* Health and wellbeing scheme

Responsibilities for the Key Account Manager:

* Collaborate closely with the Head of Retail and cross-functional teams to deliver channel strategy

* Translate strategy into account plans aligned to commercial targets and category growth

* Develop, negotiate, and deliver annual Joint Business Plans (JBPs) with key retail partners

* Identify and onboard new retail partners in line with channel and geographic priorities

* Build business cases and proposals to secure listings and expand distribution

* Build and maintain strong relationships with key decision-makers

* Act as the main point of contact, ensuring consistent account management

* Plan and deliver promotional calendars and in-store activations

* Analyse sales and ROI to optimise performance, engagement, and growth

* Deliver account reviews, reports, and forecasts to stakeholders

The person for the Key Account Manager:

* 2+ years’ experience in Key or National Account Management with proven commercial results

* Experience managing national/regional retail accounts (ideally Health, Pharmacy, or OTC)

* Strong experience negotiating and delivering Joint Business Plans

* Experience with major UK pharmacy and health retailers

* Experience in retail promotions and trade activation

* Strong analytical skills across sales, market, and shopper data

* Health, Beauty, or Wellness experience (desirable)

* Omnichannel retail experience (desirable)

* Full UK driving licence

* Commutable to Greater London, with travel to Surrey HQ (~2 days/week)