£32.930 + van & fuel card
Permanent
Full-time
Mon – Friday 7.30am – 4.00pm
Covering the Hounslow Borough
About Lampton Group
Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council.
We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:
Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our values – Customer First – One Team – Respectful – Energised.
About the Job
To provide a high quality, customer and quality focused service, through direct labour support to both minor works and responsive repairs team to ensure repairs are always carried out efficiently and safely works commensurate within our repairs department to the London Borough of Hounslow.
Work with the repairs and minor works team to achieve a first-time fix and meet the KPI targets to ensure both internal and external customer satisfaction is high and customer expectations are met.
Key Responsibilities: -
To provide labour support to the repairs and minor works team and carrying out duties directed by the planning team, supervisor, or senior management.
To undertake repairs where competencies and training allow you to do so to a high standard.
To always undertake your duties safely and within the health and safety guidelines and the companies’ policies.
Form robust and effective working relationships with the planners and supervisors.
To promote a philosophy of putting customer needs first at every opportunity.
To work with residents and the voluntary sector in improving service delivery and promoting creative and innovative ways of tackling problems ensuring service delivery is maintained.
To check ladders and equipment before use and report any defects to the qualified operative, supervisor, or management immediately.
To check all PPE is adequate and in good condition, reporting any defects to the qualified operative, supervisor, or management immediately.
To ensure all works are undertaken safely and that risk assessments are always undertaken and adhered to.
To ensure the site is clean and tidy upon completion of works.
To photograph before and after repairs and store data on handheld device / PDA.
Be able to drive and hold a full driving licence.
To maintain the cleanliness of vehicles and ensure tools are checked regularly to ensure they remain safe and fit for purpose.
To follow all reasonable management requests
Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil your role's requirements.
Experience and Qualifications:
Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience.
Previous Experience and Skills Required:
Full UK Driving License
Knowledge of working in maintenance environment
Good understanding of roofing repair procedures and materials used.
Good understanding of Health & Safety and safe systems of work
Strong customer focus and customer satisfaction skills
Good working knowledge of local authority services
Previous experience of working in a Social Housing Repairs environment is desirable.
Experience of working within a customer facing role, delivering a outstanding customer experience
Good level of numeracy, literacy, written, oral and communication skills
In return Lampton Group will offer you
We offer annual pay reviews and incremental pay increases
23 days holiday allowance, plus bank holidays
Free gym membership
Enhanced Maternity and Paternity leave and Pension Scheme
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process
Salary description
£32930.00 - £32930.00 per year