Their receptionists are the first point of contact for clients and the firm. They work as part of the administration team, reporting to the HR Manager. This role involves managing all the reception duties, answering client enquiries and ensuring correct call handling to appropriate departments whilst always displaying the highest standards of client care. Additionally, the role also includes administration tasks supporting the operations and facilities within the firm.
Responsibilities:
Welcoming clients, visitors and staff attending the office in a professional manner and providing refreshments within the meeting rooms as and when required
Answering and directing incoming calls across offices
Manage incoming and outgoing post and correspondence
Book and prepare meeting rooms, ensuring they are kept in good working order and assist with catering arrangements for client / staff events
Support in ordering supplies/ stationary
Ensure reception area is neat and tidy at all times
Assisting with general administrative duties and ad hoc administrative project work
Requirements:
* Previous experience in a similar role would be ideal but experience in a customer facing role would be beneficial
* Excellent verbal and written communication skills
* A friendly, professional manner and a genuine commitment to client care
* Ability to demonstrate a courteous, helpful and service-orientated manner both in person and on the phone
* Ability to work both autonomously and within a team with a positive ‘can-do’ attitude and strong interpersonal skills
* Personal pride in the quality of their work which should be to a high standard and delivered within the required timeframes
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so
Salary description
£25000.00 - £27000.00 per year