Pay Rate : £14.24 per hour
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £500 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)
Location: Hybrid role - Head Office based in Canary Wharf, London
Hours: Full‑time, 37.5 hours per week (flexible shifts including weekends)
About the Role
We are currently recruiting a Danish‑speaking Travel Agent to join our growing customer service and sales team. This is a hybrid role based out of our modern Canary Wharf head office, supporting European customers booking holidays both online and over the phone.
This role is ideal for someone fluent in Danish and English, passionate about customer service, and confident in sales‑driven conversations. You'll be responsible for handling inbound calls, understanding customer needs, and converting enquiries into memorable holiday experiences.
Key Responsibilities
Handle incoming sales and customer service calls
Identify customer needs and convert enquiries into holiday bookings
Cancel, amend or confirm existing reservations
Process service requests using the client's booking systems
Upsell additional products, services, and extended stays
Deliver an exceptional customer experience
What We're Looking For
✅ Fluent Danish speaker (essential)
✅ Strong verbal and written English communication skills
✅ Proven experience in customer service or sales (essential)
✅ Confident, professional, and emotionally resilient
✅ Ability to work in a fast‑paced contact centre environment
✅ Naturally sales‑focused with excellent attention to detail
✅ Comfortable working to targets and KPIs
✅ Passion for delivering "surprise and delight" customer experiences
Previous experience in a call centre, travel, hospitality, or sales environment is highly desirable.
Training & Development
Full product and systems training provided
Structured sales technique training
Ongoing customer service development
Clear progression opportunities into:
Social Media
Guest Relations
Outbound Sales
Trainer
Quality Support Executive
Team Manager
Salary, Commission & Benefits
£27,768 annual salary
Uncapped monthly commission (non‑contractual)
IIP Accredited Employer
BUPA Life Insurance when perm
Perkbox rewards & discounts
Eye test vouchers
20 days holiday + up to 5 extra days for length of service
Bank holidays
Smart casual dress code
On‑site training facilities and staff room
Corporate discounts (gym, restaurants, hairdressing & more)
Charity and fundraising events
Recommend‑a‑friend scheme
Apprenticeships and NVQ qualifications available
Working Hours
Monday-Friday: Between 8am-8pm
Saturday: 8am-4pm
Sunday: 9am-4pm
One weekend day worked every other week (weekday off in lieu)
Compliance Notice
Due to the nature of the role, employment offers are subject to:
DBS Criminality Check
Financial Probity Check
36 months of employment references (minimum of 2)
Apply Today
If you're a Danish‑speaking Travel Agent looking for a hybrid role in London with excellent training, career progression, and commission potential, we'd love to hear from you.
👉 Apply now and start building unforgettable holiday experiences.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£14.24 - £14.24 per hour