Industry: Construction
Location: Luton
Reports To: Office Manager / Operations Manager
Job Purpose
The Receptionist serves as the first point of contact for clients, suppliers, and visitors, ensuring a professional and efficient front-of-house operation. Within a construction environment, this role also supports administrative functions and helps coordinate communication across site teams and the office.
Key Responsibilities
* Greet and welcome visitors, clients, and contractors in a professional manner
* Answer, screen, and direct incoming phone calls and emails
* Manage incoming and outgoing post, deliveries, and courier services
* Maintain a tidy and organised reception and office area
* Schedule meetings, appointments, and manage meeting room bookings
* Provide administrative support to project managers and office staff
* Assist with document control (e.g., filing permits, drawings, health & safety documents)
* Maintain records of site visitors and ensure compliance with sign-in procedures
* Order and manage office supplies and PPE stock as required
* Support onboarding of new staff and contractors (e.g., issuing passes, basic inductions)
Key Skills & Experience
* Previous experience in a receptionist or administrative role (construction industry preferred)
* Strong communication and interpersonal skills
* Professional and approachable manner
* Good organisational and multitasking abilities
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Ability to handle confidential information with discretion
* Familiarity with construction terminology or document control systems is an advantage
Personal Attributes
* Reliable and punctual
* Proactive and able to work independently
* Calm under pressure in a busy environment
* Strong attention to detail
* Team-oriented with a flexible attitude
Working Conditions
* Office-based within a construction company environment
* May involve interaction with site teams, contractors, and external stakeholders
Salary description
£25000.00 - £28000.00 per year