IT Support Technician

IT Support Technician
Salary: £35,000 per annum, plus benefits
Location: Newcastle
My client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth, spearheaded by the appointment of an industry recognised Commercial Director, and backed by a well-funded established parent company.
Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally in an IT MSP environment.
The Role
* Act as the first line of support for IT issues via phone, email, and ticketing systems.
* Troubleshoot hardware, software, and network problems, escalating when required.
* Manage user accounts and access rights in Microsoft 365 and Active Directory.
* Configure and support desktops, laptops, and mobile devices.
* Keep tickets updated and resolved in line with SLAs.
* Assist with IT projects, rollouts, and system improvements.
The Person
* Proven experience in an IT support or service desk role.
* Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
* Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
* Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
* Excellent troubleshooting and problem-solving skills.
* Customer-focused with strong communication skills.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.
Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role office based from their Newcastle HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
GEM Partnership are acting as an employment agency on this exclusive project