Scheduling Team Leader

Scheduling Team Leader - Social Housing Repairs & Maintenance

Full time, permanent

Based in Stratford

£34,000 per annum

Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team.

Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant.

The Role

As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met.

You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service.

Responsibilities

Manage resource planning activities to maximise efficiency
Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met
Monitor KPI performance and analyse service failures to drive continuous improvement
Carry out regular audits of team performance and address any issues identified
Ensure all reporting systems are accurately maintained and updated in a timely manner
Deliver excellent customer service to residents and clients
Handle resident queries, manage appointment changes, and arrange bookings
Support customer satisfaction initiatives, including surveys where required
Attend meetings and provide regular updates to the team
Promote a positive team culture and maintain high standards
Assist with people management responsibilities where required
Ensure compliance with company policies, procedures, and environmental standards
Collaborate with other departments to ensure smooth service deliveryKey Criteria

Experience within a scheduling or call centre environment
Background in maintenance/repairs, ideally within social housing
Strong customer service focus with an excellent telephone manner
Good communication and organisational skills
Ability to identify and resolve issues effectively
Strong prioritisation skills and ability to meet deadlines
Ability to work under pressure in a fast-paced environment
High attention to detail
Team player with supervisory or team leadership experienceWhat's on Offer

25 days annual leave + bank holidays
Long service awards
Employee perks and discount scheme
Paid volunteer day each year
Ongoing training, support, and career progression opportunities
Inclusive and supportive working environmentThis is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services.

For more information and your chance of securing this role, please apply online